Promptly.ee

Frequently Asked Questions

Last updated: July 2026  ·  Promptly.ee, Tallinn, Estonia

About Promptly

Where is Promptly.ee based?

Promptly.ee is operated from Tallinn, Estonia, an EU member state. Our service is built to comply with EU regulations including the GDPR and the EU AI Act.

How do I contact you?

For support, billing questions, or complaints, email us at support@promptly.ee.

Your Data & Privacy

Where is my data stored?

Everything you create stays in your browser: settings — including your topics, writing style, and profile — live in local storage, and your session history and dashboard statistics live in IndexedDB, separated per account if several people share a browser. Nothing is stored on our servers. If you clear your browser cache or switch devices it will be lost, so use the JSON export in Settings to keep a backup you can re-import.

What data does Promptly store?

Very little. Clerk (clerk.com), our SOC 2 certified authentication provider, holds your email address and the basic profile info your sign-in provider shares (like your name). Our proxy keeps per-account usage counts — numbers only, never content — to enforce your monthly allowance. If you subscribe, Stripe holds your billing details. We do not log or store the content of your prompts or AI responses.

Who manages my login and password?

Clerk (clerk.com) handles all authentication. They are a SOC 2 certified provider. We never see or store your password.

The AI Behind Promptly

Do I need my own AI account or API key?

No. Promptly includes managed AI access — no API keys, no accounts with AI providers, no setup. You sign in and start generating.

Which AI models does Promptly use?

Promptly routes every request through a curated set of high-performing models — one tuned for writing, one with live X (Twitter) search for trend discovery, one that searches the web and cites its sources for research, and one for rendering images. We upgrade the line-up as better models emerge, so you always get current-generation output without changing anything.

Do you store what I generate?

No. Your prompts and generated content pass through our relay to the AI model and back to your browser — we do not log or store them. Your ideas, posts, and images live in your browser's session history only.

Using Promptly

Can Promptly write the full LinkedIn post for me?

Yes — but you stay in charge. Promptly brainstorms ideas first, then writes the post in-app from your chosen idea and your own perspective, in your voice. It can also render an on-brand image and publish the finished post to your LinkedIn feed in one click — always after you've reviewed and approved it. Prefer your own AI tool? Generate the ready-made ghostwriting prompt instead and paste it into Claude, Gemini, or any assistant you like.

What can Promptly access on my LinkedIn account?

Only the permission to create posts, via the LinkedIn connection you grant when signing in. Promptly posts to your feed solely when you click Publish — it never posts automatically and cannot read your feed, messages, or connections. You can revoke the connection at any time in your LinkedIn settings.

Billing & Refunds

What is a credit, and what are the monthly limits?

One credit is roughly one generation — a batch of ideas, a written post, or a rendered image. Every subscription includes 100 credits, 20 live X-trend searches, and 25 web research lookups per month.

How do I cancel my subscription?

Anytime, in a couple of clicks: open Settings → Manage billing to reach the Stripe customer portal and cancel there. Your plan stays active until the end of the current billing period — no cancellation fees.

What is your refund policy?

We offer a 14-day no-questions-asked refund. Contact us at support@promptly.ee within 14 days of your purchase.

Legal & Compliance

Is Promptly.ee GDPR compliant?

Promptly.ee is operated from Estonia, an EU member state, and is committed to full GDPR compliance. The only personal data we process is your email address, handled by Clerk. For data access, correction, or deletion requests, contact support@promptly.ee.

Is there an AI usage policy?

Promptly does not restrict how you use the ideas it generates, but generation must comply with the acceptable-use policies of the underlying AI providers. You are also responsible for ensuring any content you publish complies with LinkedIn's Professional Community Policies.

Registered operator: Nebulise OÜ, Tornimäe 5, 2nd floor, Tallinn 15551, Estonia

Contact: support@promptly.ee

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